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Return & Exchange Policy

OUR RETURN POLICY IS ONLY APPLICABLE FOR DEFECTIVE AND DAMAGE ITEMS THAT CAUSED BY OUR SIDE.  

For returns, we only accept exchanges. No refund is allowed.

 HOW TO DO RETURNS

  1. Complaints must be lodged within 7 working days starting exactly on the days customer has received the orders. Kindly reach us via Whatsapp at +019- 747 2120.
  2. Customer must consult our person in charge by providing your order number, name , adress , details product & reason for return before proceeding with the returns/exchanges.
  3. Item(s) must be returned within 7 days after receipt of the order together with the RETURN FORM.
  4. Item(s) must be returned in an unwashed, unaltered and unworn condition with all tag attached.
  5. Shipping cost for the return will be borne by the customer (for exchange items). Shipping cost for the return caused by defective/damage item(s) will be borne by us.
  6. Exchange will be processed within 7 days after receive of the returned goods.
  7. Please note that the exchange item(s) are subject to stock availability. (You may exchange to other design with the same or higher price , subject to additional charge of your purchase only)
  8. Once you send back your items, we assume you agreed to our return policy.


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